choZen — Store Policies & Terms

Welcome to choZen. Our goal is to provide transparency, integrity, and excellence in every interaction with our community. Below are all store policies and terms in one place for your convenience.

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Refund & Return Policy

Returns

• Returns are accepted within 30 days of delivery.

• Items must be unworn, unwashed, undamaged, and in original condition with tags attached.

• Items with stains, odors, wear, or damage will not be accepted.

Non-Returnable Items

• Final Sale items

• Limited-edition drops

• Custom or made-to-order products

• Digital products or gift cards

Refunds

• Once your return is received and inspected, you’ll be notified of approval or denial.

• Approved refunds are processed to the original payment method within 5–10 business days.

• Shipping fees are non-refundable.

Exchanges

• Exchanges depend on item availability.

• If the requested item is unavailable, you may receive store credit or a refund.

Damaged or Incorrect Items
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number, and we’ll resolve it promptly.

Return Shipping

• Customers are responsible for return shipping unless the issue is our error.

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Store Credit Policy

• Store credit may be issued for eligible returns, exchanges, or special cases.

• Store credit does not expire and is sent via email.

• Store credit cannot be refunded, transferred, or redeemed for cash.

• If you return an item purchased with store credit, the credit will be reissued.

• Certain discounts or promotions may not stack with store credit depending on the offer.

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Shipping Policy

Processing Time

• Orders ship within 1–3 business days.

• Processing may be slightly longer during new drops and high-volume times.

Shipping Costs

• Calculated at checkout based on location and order weight.

Tracking

• A tracking link will be emailed once your order ships.

International Shipping

• Customs fees, taxes, and import duties are the customer’s responsibility.

Delivery Issues

• For lost, stolen, or delayed packages, please contact the carrier first.

• Once a package is marked delivered, choZen is not responsible for missing items.

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Quality Guarantee

At choZen, quality and intention matter. If something is wrong with your item:

• Contact us within 7 days of delivery.

• Provide photos and your order number.

• We may offer a replacement, store credit, or refund depending on the situation.

Our guarantee does not cover:

• Normal wear and tear

• Damage from improper washing or misuse

• Items altered after delivery

• Sizing concerns unless the product listing was inaccurate

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Privacy Policy

Your privacy is important to us. This explains how we handle your information.

Information We Collect

• Name, email, phone number, shipping/billing address

• Secure payment information

• Browsing data and analytics

• Order and communication history

How We Use Your Information

• To process and deliver orders

• To provide support and updates

• To send promotional emails (with consent)

• To improve the website and customer experience

How We Protect Your Data

• Secure, encrypted payment gateways

• No storage of full credit card numbers

• Restricted internal access to your information

Data Sharing
We do not sell your information.
We may share data with trusted service providers:

• Payment processors

• Shipping carriers

• Email/website service platforms

Your Rights

• Request access, updates, or deletion of your data

• Unsubscribe from marketing at any time

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Terms & Conditions

1. Acceptance of Terms
By accessing this website or making a purchase, you agree to these Terms & Conditions.
We may update Terms at any time, and continued use constitutes acceptance.

2. Website Use
You agree not to misuse the website or attempt to interfere with its functioning.
All content, images, logos, and designs belong to choZen.

3. Product Information & Pricing

• We aim to provide accurate listings.

• Prices and availability may change without notice.

• We may correct pricing errors or cancel impacted orders.

4. Orders & Payments
By placing an order, you agree that all information is accurate.
We may cancel or refuse orders in cases of errors or suspected fraud.

5. Shipping & Delivery
Once shipped, delays or issues caused by carriers are outside our control.
Incorrect addresses provided by customers are their responsibility.

6. Returns, Refunds & Exchanges
These are governed by our Refund & Return Policy above.

7. Promotions & Discounts

• Cannot always be combined

• May be modified or canceled

• Misuse may lead to order cancellation

8. User Accounts
You’re responsible for keeping your login details secure.
choZen may suspend accounts violating these Terms.

9. Intellectual Property
Everything on this site is owned by choZen and cannot be copied, sold, or reproduced without permission.

10. Limitation of Liability
choZen is not liable for indirect or consequential damages related to site usage, products, or third-party services.

11. Indemnification
You agree to hold choZen harmless for claims arising from misuse or violations of these Terms.

12. Governing Law
These Terms follow the laws of the State of Florida.

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Contact Us

For questions, returns, or support, reach us at: YailenischoZen@gmail.com