Refund & Return Policy

Last Updated: July 24, 2026

At ChoZen, we're committed to providing premium-quality products and an exceptional shopping experience. If something isn't right with your order, we're here to help.

Returns

We accept returns on eligible items within 30 days of the delivery date.

To qualify for a return, your item must be:

• Unworn
• Unwashed
• Free of stains, odors, or damage
• In its original condition
• Returned with original tags (if applicable)

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged or defective:

• Gift Cards
• Final Sale items
• Clearance items
• Limited Edition releases marked "Final Sale"
• Customized or personalized products

Exchanges

Need a different size or color?

We're happy to exchange eligible items, subject to product availability.

If your requested item is unavailable, we'll offer a store credit or refund when applicable.

Damaged or Incorrect Orders

If you receive:

• A damaged item
• The wrong product
• A defective item

Please contact us within 7 days of delivery.

Include:

• Your order number
• Photos of the item
• Photos of the packaging (if applicable)

We'll review your request and work quickly to make it right.

Refunds

Once your return has been received and inspected, we'll notify you of the status of your refund.

If approved:

• Refunds are issued to your original payment method.
• Processing times depend on your bank or payment provider and may take several business days to appear.

Original shipping charges are generally non-refundable unless the return is due to our error.

Return Shipping

If the return is due to:

• Incorrect item sent
• Manufacturer defect
• Shipping damage

ChoZen will provide instructions regarding return shipping.

For all other approved returns, customers are responsible for return shipping costs unless otherwise required by law.

Order Cancellations

Orders begin processing quickly to ensure fast shipping.

Because of this, we cannot guarantee that an order can be canceled or changed after it has been placed.

If you need assistance, please contact us as soon as possible, and we'll do our best to help.

Lost Packages

Once a package has been handed to the shipping carrier, delivery is generally the carrier's responsibility.

If your tracking shows a problem or your package appears lost, please contact us. We'll gladly help you work with the carrier to resolve the issue.

Contact Us

If you have any questions about returns, exchanges, or refunds, we're here to help.

Email: TheChoZen1305@gmail.com

WhatsApp: (863) 484-4352

Thank you for supporting ChoZen. Every purchase helps us continue our mission of sharing faith, serving our communities, and making a positive impact through every order.