Refund Policy

Refund & Return Policy

Last Updated: July 24, 2026

At ChoZen, we're committed to providing premium-quality products and an exceptional shopping experience. If something isn't right with your order, we're here to help.


Returns

We accept returns on eligible items within 30 days of the delivery date.

To qualify for a return, your item must be:

  • Unworn
  • Unwashed
  • Free of stains, odors, or damage
  • In its original condition
  • Returned with original tags (if applicable)

We reserve the right to refuse returns that do not meet these conditions.


Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged or defective:

  • Gift Cards
  • Final Sale items
  • Clearance items
  • Limited Edition releases marked "Final Sale"
  • Customized or personalized products

Exchanges

Need a different size or color?

We're happy to exchange eligible items, subject to product availability.

If your requested item is unavailable, we'll offer a store credit or refund when applicable.


Damaged or Incorrect Orders

If you receive:

  • A damaged item
  • The wrong product
  • A defective item

Please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the item
  • Photos of the packaging (if applicable)

We'll review your request and work quickly to make it right.


Refunds

Once your return has been received and inspected, we'll notify you of the status of your refund.

If approved:

  • Refunds are issued to your original payment method.
  • Processing times depend on your bank or payment provider and may take several business days to appear.

Original shipping charges are generally non-refundable unless the return is due to our error.


Return Shipping

If the return is due to:

  • Incorrect item sent
  • Manufacturer defect
  • Shipping damage

ChoZen will provide instructions regarding return shipping.

For all other approved returns, customers are responsible for return shipping costs unless otherwise required by law.


Order Cancellations

Orders begin processing quickly to ensure fast shipping.

Because of this, we cannot guarantee that an order can be canceled or changed after it has been placed.

If you need assistance, please contact us as soon as possible, and we'll do our best to help.


Lost Packages

Once a package has been handed to the shipping carrier, delivery is generally the carrier's responsibility.

If your tracking shows a problem or your package appears lost, please contact us. We'll gladly help you work with the carrier to resolve the issue.


Contact Us

If you have any questions about returns, exchanges, or refunds, we're here to help.

Email: TheChoZen1305@gmail.com

WhatsApp: (863) 484-4352

Thank you for supporting ChoZen. Every purchase helps us continue our mission of sharing faith, serving our communities, and making a positive impact through every order.

Faith in Action

KINGDOM IMPACTβ„’

Love in Motion. Purpose in Every Purchase.

Every ChoZen purchase helps us serve our community through monthly homeless outreach, annual backpack giveaways, holiday toy drives, prayer, encouragement, and acts of compassion inspired by Jesus Christ.

β€œLet your light shine before others.” β€” Matthew 5:16

The Mission in Numbers

Real Impact. Real People.

These numbers represent meals, backpacks, toys, prayers, conversations, and moments of compassion made possible through years of service and the support of the ChoZen community.

🍽️
0
Meals Shared
πŸŽ’
0
Students Equipped
🧸
0
Toys Donated
🀝
0
Outreach Events
πŸ™
0
Years Serving

Every number has a name. Every name has a story. Every story matters to God.

Your Purchase Has Power

How ChoZen Creates Kingdom Impact

When you support ChoZen, you are helping us continue serving people through consistent outreach, meaningful giving, prayer, encouragement, and acts of compassion rooted in the love of Jesus Christ.

🍽️
Impact Area 01

Monthly Homeless Outreach

Each month, we provide home-cooked meals, water, snacks, hygiene essentials, socks, encouragement, and prayer to men and women experiencing homelessness.

Serving with dignity and consistency
πŸŽ’
Impact Area 02

Back-to-School Giveaways

Our annual backpack events help children begin the school year prepared with backpacks, school supplies, encouragement, and the confidence to walk into the classroom ready to succeed.

Equipping the next generation
🧸
Impact Area 03

Annual Holiday Toy Drives

During the holiday season, we collect and distribute toys to help families create joyful memories and remind children that they are seen, celebrated, and deeply loved.

Delivering joy to children and families
❀️
Impact Area 04

Community Care

Throughout the year, we look for opportunities to support families, encourage our neighbors, pray with people, and respond wherever compassion and practical assistance are needed.

Faith that reaches beyond the clothing
You Are Not Just Buying Apparel. You are helping ChoZen feed, equip, encourage, and serve people while sharing the love of Jesus Christ through action.
Our Kingdom Impact Journey

Built on Faith.
Proven Through Action.

ChoZen was established near the end of 2018 with a mission that extended beyond apparel. Service was part of the foundation from the very beginning.

✦
Late 2018

ChoZen Was Established

ChoZen began as a Christian lifestyle brand representing faith, identity, purpose, and a genuine relationship with Jesus Christ. Community service became part of the mission immediately.

The mission begins
🍽️
2018 to Present

Monthly Homeless Outreach Begins

Soon after ChoZen was established, monthly outreach began with home-cooked meals, water, snacks, hygiene essentials, socks, encouragement, and prayer for people experiencing homelessness.

Approximately 50–150 people served monthly
πŸŽ’
2020

The Backpack Drive Is Born

The mission expanded through an annual back-to-school drive, helping children begin the school year with backpacks, supplies, encouragement, and confidence.

More than 200 children equipped annually
🧸
2021

The Annual Toy Drive Begins

ChoZen launched an annual holiday toy drive to help families create joyful memories and remind children that they are seen, remembered, celebrated, and loved.

More than 200 children served annually
πŸ‘‘
Every Year Since

Three Missions. One Heart.

Monthly homeless outreach, annual backpack giveaways, and annual toy drives have continued year after year. What began with one act of service grew into a lasting commitment to show the love of Jesus Christ through action.

Consistency is part of the calling
🍽️
50–150
People served through homeless outreach each month
πŸŽ’
200+
Children receiving backpacks and supplies annually
🧸
200+
Children receiving toys through the annual holiday drive
The Mission Was Never Separate From the Brand.

Every meal, backpack, toy, prayer, and moment of encouragement reflects ChoZen’s commitment to remind people that they are seen, loved, and ChoZen.

β€œLet your light shine before others, that they may see your good deeds and glorify your Father in heaven.” β€” Matthew 5:16